Hotel & Resort Management Software in Nepal
CrossOver Hotel Management System is the ultimate management solution to maintain hospitality and customer relationship management by a hotel.
Our Hospitality Management Solution plays a vital role in the flawless working of the entire operations and management.
CrossOver HMS is one of the best for keeping track of guest room booking, reservations, POS services, banquet services, inventory management , accounting and bill processing, which will help the hotel to function in an effective manner, personalizing the guest experience, and on the whole, ensuring that the guest has a wonderful stay.
Apart from that, information stored in the system helps the management to generate important reports that help for proper planning & decision making.
Why Choose Our Hotel & Resort Software?
Cloud-Based Access
Cloud technology provides a safe means of accessing and managing your hotel at any time, from any location, and using any device.
Manage Multiple Hotels
Manage all of your properties, operations with ease using a single interface.
Better Guest Experience
Ensure that guests are more satisfied by providing them with designed communications and excellent service.
Staff Role & Permission Control
Make sure your data is secure and that processes run smoothly by giving employees particular responsibilities and rights.
Custom Options
You can change the hotel ERP software to fit the needs of your hotel with its open customisation options.
Different modules of our software
Booking (Reservation)
Our hotel and resort management software manages individual reservations as well as group bookings. It also helps customers to change their bookings and cancellations.
Housekeeping
Another module of our hotel PMS arranges the cleaning of the rooms, distributes tasks among housekeepers, and updates room status (clean, dirty, under maintenance) in real time to the front desk officer.
Cashiering
It automates all billing procedures for guests, including room choices, services, taxes, discounts, and payments. It supports multi-currency and multiple modes of payment.
Registration
Makes visitor check-in and check-out easier and simpler. This module keeps records of visitor data, room information, and prints registration cards on a single screen.
Laundry
This module tracks the hotel's and guests’ laundry, automatically monitoring pickup, washing, and delivery of laundry items.
Night Auditing
This feature confirms the accuracy of nighttime records, helping to maintain proper financial accounting every day.
Minibar
The minibar module keeps records of minibar items and tracks how much has been consumed in each room.
Banquet
This module assists in handling weddings, conferences, or meetings, including hall layouts (U-shape, round, etc.), bookings, F&B menu planning, and billing by the hour or full day, all in one location.
Souvenir Shop
Assists in store sales, stock management, pricing, and billing. Functions like a retail POS and can integrate with guest bills or standalone checkout.
POS for Restaurant, Bar, Coffee Shop, SPA, Health Club
This POS module processes all guest orders in cafes, bars, or spas and gyms. It supports KOT/BOT printing, table billing, discounts, membership services, and integration with room folios for smooth checkouts.
Accounts & Inventory
The accounts module manages ledgers, payments, audits, and vouchers. The inventory module monitors purchase, distribution, and expiry dates in areas such as kitchen and housekeeping.
MIS Report and Analysis Tools
This module provides insights on sales trends, occupancy rates, revenue breakdowns, guest preferences, and audit logs. These reports assist management in planning better services, promotions, and budgeting.
Channel Manager
Our software integrates with a channel manager to ensure all online travel sites display consistent information about rooms, prices, and bookings.
CrossOver Hotel Management System (DEMO)
Take your hospitality business to the next level with the CrossOver Hotel Management System. This demo highlights all of its features and shows how the Crossover HMS system simplifies dashboard overview, booking management, room assignment, cancellations, guest alerts, and more.
Check out the video to see how our hotel management software works. The video covers:
- Dashboard & Reporting: Dashboard overview, revenue summary, currency exchange report, credit reports
- Booking & Room Management: Booking module, room assignment features, reservations, cancellations, postponed bookings
- Guest Alerts & Notifications: Automated guest alerts and notifications
- Payment & Billing: Payment management, billing module, receivables and payables
- Housekeeping Management: Housekeeping module
- Kitchen, Bar & Inventory: Kitchen & bar management, KOT orders and cancellations, inventory module, stock management
Trusted by Our Clients
Integrated with the Right Hardware
The right hardware is necessary to function properly for the best software. Running a hotel without rapid check-ins, quick billing, or dependable network access would slow down everything. Because of this, having the appropriate equipment is just as crucial as using the right software.
We ensure that CrossOver Hotel Management Software operates flawlessly with dependable hardware so your hotel or resort operates without disruptions.
Ensure your hotel or resort runs smoothly with these compatible devices:
- Touch POS / Laptop for front desk and admin use
- Smartphones & Tablets for staff and management access
- Thermal Printers for billing and kitchen orders (KOT/BOT)
- Router & Network Switches for seamless device connectivity
- Barcode Scanners & Cash Drawers for trading or POS counters
What Makes CrossOver HMS Your Best Choice
There are hundreds of hotel management software in Nepal, but many hotels and resorts choose CrossOver due to our deep understanding of the hospitality industry. We don’t just create solutions from tech experts; we also collaborate with hospitality professionals who understand the daily needs of customers as well as hotels and resorts.
This is what makes us different from others:
- 18+ years of trusted experience with IRD-certified software solutions
- 100% client retention and over 50% referrals
- Affordable pricing with 1400+ satisfied hotel and resort customers
- Customizable features built for hotels and resorts of all sizes
- Strong customer support and continuous updates
- Secure, all-in-one solution designed by hospitality and tech experts
Hotel & Resort Management Software Features
Front Office Features
- User-wise role access control features
- Reservations with groups and individuals
- Print the guest registration card
- Record pick up & drop off the guest and proceed to billing
- Booking postponed, no show, cancel and turn away
- Guest check-in of individuals and groups, room transfer, and room rate modification
- Guest trace, guest message, guest complaints/comments and follow up
- Extra bed and other services
- Inventory transaction of housekeeping and stock
- Updates the room's status
- Laundry management
- Guest folio management
- Multiple options for bill generation and settlement
- Foreign exchange
- Shift management
- Night audit and day end
Front Office Reports
Front Desk is the main point that handles reservations, incoming guests, room staging, and other tasks. With the help of front office reports, you will know what’s happening all the time. These reports are not only useful today but also help to analyze trends, monitor performances, and make decisions in the future.
Crucial features of front desk reports:
- List of guest arrival and departure: Helps keep track of customers checking in and out.
- Room allocation, room chart, and room position summary with graphical representation
- Stay view calendar of guest in graphical representation
- Quick guest search, guest visit frequency, and statement of in-house guest
- Comparative analysis reports
- Room occupancy and room availability reports
- Audit log reports
Restaurant Point of Sale (POS)
The POS system acts as a mediator between your hotel's restaurant, bars, coffee shops, spas, retail counters, and guests. It helps you place orders, monitor invoices, manage inventory, and keep guest accounts updated. In brief, Restaurant point-of-sale (POS) ensures your business is efficient and that the owner of your restaurant, room service, store, etc., receives the correct payments.
Here’s our POS Module features:
- Create multiple outlet options
- Floor and table management
- Access control for users
- Menu and unit conversion
- Auto KOT and BOT printing in kitchen and bar based on order
- Room service, dining, and take away
- Cancellation of orders
- Recipe management with aggregate ingredients
- Multiple billing methods (cash, credit card, credit to room or account)
- Multiple options for bill settlement (item-wise, KOT-wise, splitting, etc.)
POS Reports
Restaurants, bars, and other business establishments provide a significant portion of earnings in hotels and resorts. However, without clear data, it is difficult to know what is selling, what requires attention, and where money is being spent. POS Reports help by providing a summary of sales and operations in your food and beverage outlets.
Key POS Reports include:
- Comparative analysis report
- Weekly top sells report
- Daily sales report
- KOT and BOT reports with bill number and serial number
- Daily meal plan reports
- Segregate revenue of food and beverage
- MIS restaurant reports
Banquet Management
Our banquet management software streamlines your hotel's or resort's hall and event administration. The system assists you from corporate seminars and weddings to birthday parties, ensuring smooth booking and billing processes.
Key features include:
- Hall and seat arrangement (U-shape, Round-shape, T-shape, etc.)
- Event management (weddings, birthday parties, meetings, seminars, etc.)
- Booking management
- Hall charges (hour, half-day, full-day, etc.)
- F&B menu management
- Bill generation and settlement
Banquet Reports
The banquet reports help keep your team organized, efficiently manage collections and bookings, and avoid duplication of bookings.
Key features include:
- Daily collection: Track salaries, wages, gross and net employee pay, and taxes daily for easy management.
- Booking reports: View the history of all future and past reservations, including event type, client information, and payments.
- Hall availability: Displays hall availability by date to prevent booking conflicts and speed up the booking process.
- Running events reports: Provides an up-to-the-minute view of ongoing events, keeping your operations team on the same page.
Accounts/Financial
Our customized hotel accounting software allows you to track all financial information in a single screen, eliminating the need to move files between apps. After settling on a fiscal year, past transactions can be revised by users within the same window.
Key features include:
- Create custom account groups and ledgers for vendors, staff, or departments
- Create unlimited voucher types as per your requirement
- Ledger mapping concept for better organization
- Drill down features for easy auditing
- Batch posting of daily transactions
- One-click fiscal year ending
- Quick and efficient audits with tools such as ledger mapping and drill-down presentation
- View every transaction of any fiscal year in the same window
Reports
The reports of any hotel and resort are crucial for understanding its financial situation and growth. Comprehensive reporting helps you make informed decisions to develop your business effectively.
The system provides all voucher reports, cash flow, bank book, aging to ledger summary, trial balance, balance sheets, and audit logs. These reports make you aware of what is working, what is not, and where your money is being spent.
Key features include:
- Voucher reports
- Cash flow, cash/bank book, aging report, outstanding report, group report, ledger report, day book, daily trial balance, bank reconciliation, trial balance, balance sheet, and other reports
- Audit log report
- Each report with export and print option
Inventory
Hotel inventory management with software is much more organized and simple. Without it, staff may face misplaced items, erroneous stock levels, and inadequate purchasing decisions. Our hotel inventory management module simplifies monitoring stocks down to the department level.
Managing products by category and unit, keeping track of purchase orders and payments (cash or credit) is made easy. Manufacturing and expiry dates can also be recorded for safety and quality control.
Goods in areas such as housekeeping, kitchens, or spa are monitored, and the system notifies you when stock is low based on reorder (RO) points, ensuring you never run short or overstock.
- Product management with multiple units and categories
- Purchase Order management
- Product purchasing in cash and credit
- Manufacture and expiry date can be mentioned at the time of purchase
- Inventory movement to required departments in the hotel
- RO level & RO quantity can be managed
Experience how our software can transform your business with faster billing to smarter inventory management.
Hotel Management Workflow (Booking to Check‑Out)
CrossOver Hotel Management System helps manage bookings, check‑ins, check‑outs, and overall customer experience seamlessly.
From a single screen, you can handle billing, restaurant orders, guest services, inventory, room reservations, and more. Reduce the amount of work that needs to be done by hand, make things more accurate, and increase customer service.
Trusted by more than 250 hotels, our software works smoothly, follows the rules, and is constantly updated. All data is kept safely and can be accessed at any time, whether you're online, offline, or using a combination of the two.
There are so many daily operations running a hotel or resort, especially from the guests' booking a room until they check out.
Using CrossOver PMS (Property Management System), all the processes are automatically completed with coordination of the departments.
This will make it easier for customers, employees, and operate with smooth data accuracy. Here’s the eight steps of this software:
- Booking Staff: It is the first step of a guest journey. From our CrossOver PMS, it is simpler to make your reservations from different channels. Customers can make inquiries online between OTAs (Online Travel Agencies), over your hotel site, or even reserve engines or Offline such as walk-ins, telephone or email reservations.
- Reservations Confirmations: Once a reservation is made, the software gathers information about the guests such as personal information and identification, choices of meal plan(EP/CP/MAP/AP), types of room, the rate of room, and length of stay along with airport pick-up, early check in, sight seeing packages and all.
- Pre - arrival arrangements: Pre arrangements means to prepare the rooms before guests arrive. Here you can manage other additional services such as transportation, safari or guided tours.This software enables the staff such as housekeeping teams, transportations and F&B to get notified automatically, which saves time and reduce confusion.
- Guests arrival and check ins: After gust arrival at your hotel, the software helps in the smooth running of the process by the front desk team. This will keeps everything together such as, check the ID and input the data in digital registration, storage of luggage, welcome drink, provide the keys and informed to the housekeeping staff.
- During stay Services: As the guest is staying in your hotel, every service used by him/her is taken care by the software. The person's order is kept in a fence line with the housekeeping, laundry, mini-bar, dining request, and even spa or outdoor activity booking so that everything is kept on record.
- Mid-stay additions/ modifications: Sometimes guests may require to extend their stay, change rooms or add services. In those situations, CrossOver PMS change the billing updates, room status changes as well as communication between the housekeeping, kitchen, and the management are possible. These changes can be performed by your staff at the front desk or using mobile devices, and the guest will receive what they need without any delay or confusion.
- Guest Check-Out: This software records all activities of the guests along with the bill of the guest paid by cash, card, UPI or credit to account. It also assists in the gathering of feedback, facilitates transportation in case of a necessity and makes check-out process seamless and fast, and has an unforgettably positive impression on your visitors.
- Post Check-Out Process: Once the guest checked out, the software plans to clean the room thoroughly, stores customer records to reward them in the future and markets and saves sales, occupancy, and audit reports. The activity of the guests is recorded and can be referred to, which can improve the perspective of your staff members on how to make the adjustments concerning the behavior of the guests in the future.